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Frequently Asked Questions
What does your machine provide?
Our machines dispense fresh, filtered ice in bulk or in bags and offer purified water for refilling jugs. We offer 16 & 32 lb bags for ice, and ____ jugs for water.
How do you ensure the cleanliness of your machine?
Our machines are regularly cleaned, maintained, and inspected to ensure top-quality ice and water.
Can I bring my own container for bulk ice or water?
ANSWER ANSWER ANSWER
Can I request a machine for my building or property?
Contact us directly to learn more about placing a machine at a location of your choice!
What should I do if the machine doesn't dispense ice or water, or if my bag or jug is damaged and leaks?
You can contact our team directly by phone, email, or online
Call or Text us at 214-972-3969
Email us at [email protected]
Is using the machine more affordable than buying ice or water at the store?
Yes, our prices are highly competitive, offering fresh ice and purified water at a fraction of the cost of retail options - and with more convenience to access 24/7!
What payment methods are accepted?
We currently accept the following payment types directly at our machines
Cash
Credit / Debit Cards
Digital Payments: Tap to Pay, Apple Pay, Google Pay