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Frequently Asked Questions
What does your machine provide?
Our machines dispense fresh, filtered ice in bulk or in bags and offer purified water for refilling jugs. We offer 16 lb. & 32 lb. bags for ice, as well as 1 gal. & 5 gal. jugs for water.
How do you ensure the cleanliness of your machine?
Our machines are regularly cleaned, maintained, and inspected to ensure top-quality ice and water.
Can I bring my own container for bulk ice or water?
Yes, you're welcome to bring your own containers if you prefer. The ice will automatically dispense into the machine's provided bags, and you may use your own jugs or containers for water.
Can I request a machine for my building or property?
Contact us directly to learn more about placing a machine at a location of your choice!
What should I do if the machine doesn't dispense ice or water, or if my bag or jug is damaged and leaks?
You can contact our team directly by phone, email, or online
Call or Text us at 469-459-8500
Email us at [email protected]
Is using the machine more affordable than buying ice or water at the store?
Yes, our prices are highly competitive, offering fresh ice and purified water at a fraction of the cost of retail options - and with more convenience to access 24/7!
What payment methods are accepted?
We currently accept the following payment types directly at our machines
Cash
Credit / Debit Cards